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Office and business support
A close partner in business processes
By customizing multiple different types of operations, we are able to develop efficient, optimized services suited to customers’ offices and work styles.
Outsourcing to multiple vendors centralizes troublesome management tasks and adjustments in a single place, helping to lessen the load on customer staff and to reduce costs.
With a large number of staff members expert in related businesses, rather than just carrying out everyday operations on customers’ behalf we propose services from identification of potential issues through solutions, all grounded in a deep understanding of customers’ needs.
We deliver consistent service levels at all times by ensuring that capable substitutes are available whenever staff are absent on vacation or for other reasons.

Reception services

We help improve customers’ corporate images.
Reception services have a major impact on visitors’ first impressions of a company, since they welcome them when they first arrive.
Our attentive, nimble customer service directs visitors to the staff responsible smoothly, helping to improve customers’ corporate images.
・General reception and secretarial services
・Reception for various events and seminars
・Handling main switchboard telephone operations and call forwarding
・Managing appointments for meeting rooms and parlors
・Tea supply services
・Simple cleaning (meeting rooms, parlors, interior fixtures, etc.)

Amenity services

Our customized services deliver a true feel for a wide range of benefits.
We combine multiple tasks, operations, and other activities in a customized manner to deliver high-quality, centralized services. By integrating business management and improving efficiency, we deliver even further cost benefits.
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・Examples of customized items in amenity services
  Maintenance of tea makers, replenishment of supplies, management of cafe corners
  Meeting-room management
  (dusting and disinfecting fixtures, managing whiteboards, projectors, and other equipment, etc.)
  Setting up and setting down meeting rooms, simple cleaning
  Cleaning services (desktop disinfection, cleaners
, waste collection, etc.)
  + Other tasks and operations that customers need
 

Mail delivery

We can handle everything from managing mail through internal delivery.

We handle everything from shipping procedures and acceptance for in-house mail, parcels, and other deliveries through sorting and internal delivery.

We prepare management records and other materials and issue periodic reports to customers, together with analysis based on ascertaining of related conditions and trends, to propose improvements including those involving collaboration with other industries. Limiting numbers of staff responsible also helps to improve security. We also can adapt as needed for customer events and busy periods (such as the New Year’s and midsummer periods).

・In-house mail services (collection, sorting, management of vouchers for receipt and delivery, etc.)
・Receiving and sending parcels
・Collection, weighing, sending, recording, packing and unpacking of mail and parcels
・Management of postal scales
・Making the rounds of office facilities (refilling copier paper and toner, managing inventories, etc.)
・Collection and shipping of industrial wastes
・Deliveries between facilities

General service counters

We deliver solutions based thoroughly on the customer’s perspective.

By paying attention to all aspects involved as backup support for offices, we create an environment in which customers’ employees can concentrate on their core duties. We deliver solution services suited to customers’ businesses and work styles.

・Employee services (lending mailing and stamping equipment, managing official seals, managing JR ticketing machines and automotive or bicycle parking facilities, etc.)
・Helpdesk services (handling various inquiries, data administration on the content of inquiries, etc.)
・ID and security card management (reception, issuing, inventory, etc.)
・Disaster-prevention management (disaster-prevention supplies, various notices, supporting disaster drills, etc.)
・Support for safety and sanitation management (operating secretariats for health and safety committees, handling various notices, etc.)
・Green rental management
・Handling various payment operations on customers’ behalf
・Purchasing arrangements and handling payment for equipment and supplies
・Responding to breakdowns in various pieces of equipment, refilling supplies (projectors, copiers, printers [refilling paper, changing toner])
・Lost and found
・Daily management of company-owned vehicles
・Management of internally posted and distributed materials

Security checks (baggage inspection services)

Safe, reliable security services suited to customer needs.

Today, entry/exit control for security areas is an important basic need of corporate customers.

We deliver reliable security by checking for cases in which people attempt to bring into or take out from the premises articles, information, or other baggage restricted under customer rules and maintaining strict yet polite communication with users.

・Baggage inspection services
・Management of entry/exit checks
・Preparation and submittal of business reports
・Storage and management of lost items
+ Cleaning and other services meeting customer needs

Message

Office Services Group Kazumasa Nakamura

Do you face any challenges such as the following?

 ・Inability of your own employees to devote themselves to core duties due

  to time requirements on employees

 ・Relying on temporary employees but unable to ask them to handle duties

  beyond the scope of their contracts

 ・A lack of successors who possess knowledge and experience

  in areas such as general affairs sections

 ・A shortage of staff in general affairs sections

 ・Difficulties in labor management . . .

 

We have more than 20 years’ experience in areas such as general reception, mail delivery, and general affairs, enabling us to build structures and propose solutions suited to customers’ needs.

We share information on challenges and propose improvements through periodic meetings between customer sections responsible and our account managers. Feel free to consult with us on any concerns, since we are able to propose solutions to fit them perfectly.

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