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Connecting employee satisfaction (ES) to customer satisfaction (CS), and creating and growing value

We think constantly about how best to deliver safe, high-quality services to our customers and increase their trust in us.

We aim to increase our own corporate value as an essential presence to our customers by helping them to increase their corporate value and build up results.


Increasing employee
satisfaction

It is impossible for services to progress in the absence of employee satisfaction. We strive to ensure workplaces in which staff can concentrate on their duties with peace of mind, by improving the working environment, training them using manuals prepared for individual duties, and stressing individualized approaches based on consultation on ways of working and staff interviews, among other measures. The basis for building such a virtuous circle is employee satisfaction.

 

 


Improving business
quality

A variety of factors is involved in making further improvements to the quality of an organization formed to deliver high levels of services on a continual basis.

While thoroughly carrying out basic safety measures and risk management, we strive to grow from current levels at all times, through progress in business quality and efforts to anticipate trends.
 
 

Increasing customer
satisfaction

We consider services that do not thoroughly impress customers to be ones that deliver a low degree of value—even if they were implemented properly in terms of contractual obligations. We strive to break free from the commonplace and deliver proposals optimized for each customer’s needs, as well as delivering new satisfaction for needs that the customer may not even have noticed before.

Seeing complaints and requests as opportunities, and turning them into strengths

We maintain a suitable structure at all times to enable us to give top priority to responding to complaints and requests from customers.

We consider such cases to be important as issues that we need to address, and in response we carry out thorough improvements and check on the state of operations.

Freely customizable services to meet customers’ wishes, and working toward even high-quality services.

The Corresponding Policy of Demands and Complaints

We handle requests and complaints from customers by putting ourselves in their position while taking their rights and interests as top priority and endeavor to improve our service continuously to satisfy customers and to gain their trust.
Action Guidelines:
1.
We will handle requests and complaints promptly, sincerely and with felicity.
2.
Regardless of details of requests and complaints, we will always be fair and just.
3.
We will share request and complaints of customers as important information within the company and utilize to improve our services by learning from valuable information.
4.
We will regulate structure of the company and consequently customers can freely report to us.
5.
In order to protect the rights of our customers, will comply with related laws and ordinances.

Declaration of Self-Conformity

Daiichikigyo Corporation declare as from March 1st, 2011 that our activities conform to the international standards of Complaint Management System (ISO10002: JIS Q 10002) “Quality Management –Customer Satisfaction- Guidelines for Complaint Handling in Organizations”.
 
March 1st, 2011  Daiichikigyo Corporation
President & CEO  Ken Tsujioka
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